For a major number of HP, Lenovo and Dell laptops/notebook users, upon upgrading to Windows 10 from Windows 7 or 8, they found that either the DVD Driver is not detected at all by Windows 10 or if it’s visible in device manager, then it’s not working. You might find a exclamation mark too in device manager for your DVD Drive in device manager. After Windows 10 was upgraded, CD/DVD (TSSTcorp CDDVDW SU-208DB) stopped working. Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19) I was trying to uninstall and reinstall, but no success.
Active4 years, 1 month ago
After Windows 10 was upgraded, CD/DVD (TSSTcorp CDDVDW SU-208DB) stopped working.
Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)
I was trying to uninstall and reinstall, but no success. Any hints?
EDIT:
Registry looks like this:
EDIT2:
Connection:
TN.
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3 Answers
![Dvd not working after windows 10 upgrade download Dvd not working after windows 10 upgrade download](/uploads/1/2/6/8/126887886/494710443.jpg)
OK did a Windows logo key -R. entered regedit.
Went to HKEY_Local_MachineSystemCurrentControlSetServicesatapi
Under it I created a folder called 'Controller0'
In Controller0 I did a 'New' (left click) and typed in 'EnumDevice1' as 'RegDWORD' and modified it to binary '1' in hex.
Exit regedit and restart computer
After the restart, I can now see the CD/DVD in device manager.
Now I can try to reload the device drivers.
This did work for me. The '?' has left my USB devices, thumbnail, nook, ipod, etc. The device manager now confirms I have a working CD/DVD but I stuck in a game and was able to start it, :) My Pc now shows the device as well, it didn't before. Hope it works for you because I have spent days trying to get this thing back again.
![Windows 10 doesn Windows 10 doesn](/uploads/1/2/6/8/126887886/705842114.png)
FrustratedFrustrated
I have fixed that by uninstalling the Toshiba Recovery Media Creator. (But I do not know why...)
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Dvd Not Working Win 10
I have the same problem with my Samsung (TSSTcorp CDDVDW) on Windows 10. So I went out and purchased a new CDDVDW by ASSUS. Windows 10 could not find it either. Went back to Windows 7 and now I have 2 CDDVDW working just as good as before. It appears to me that in order to go with windows 10 I will have to replace my motherboard with a windows 10 compatible. Hopefully, my I7 quad core will work on a new motherboard if in fact an 1155 socket is acceptable to windows 10.
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protected by bwDracoAug 26 '15 at 13:10
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